Some of my social media marketing clients still ask me to ruthlessly kick out and ban customers who post complaints and negative comments on their Facebook page.
They still don’t get it. And they still don’t read this blog.
Customers with legitimate complaints should be welcomed with open arms. Yes, even those who resort to name-calling.
When they post on your company’s Facebook page, you still have a chance to remedy the situation. When they post on their personal page, you’re doomed!
What about you, do you practice Facebook censorship?