What If You Offered A Freshness Guarantee For Your Products?

French Baker Freshness Guarantee

French Baker¬†owns the word “freshness” in the Philippine baking world.

Johnlu Koa, its brilliant founder and CEO, made sure of that by introducing policies like:

  • Brew and prepare coffee only when a customer orders. It’s worth the long wait.
  • Strict quality control at every stage of bread preparation.
  • Before closing time, offer 50% discount on all bread variants. Customers queue up to make pakyaw, and this ensures zero leftovers.
  • Full refund for items that do not meet desired freshness and quality. A cheerful refund, no less.

If you are in the food industry, are you confident enough in your products to offer a money-back guarantee?

 

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