Most business owners hire new team members by basing their decisions on the applicants’ documents.
Of course, credentials are important.
But when hiring for a service-oriented role, especially one that interacts with your clients the entire day, “true personality” matters.
With sufficient acting lessons, a receptionist can slap a bright smile on her pretty face to disarm an irate customer.
But we all know that when the pressure is on, a person’s true self takes over.
Here’s a question to ask before hiring customer service personnel: Do you want to hire a good “actor” to perform a job that requires genuine compassion?