What If You Hired Nice People?

Instead of training and forcing employees to be nice, hire nice employees.

Most business owners hire new team members by basing their decisions on the applicants’ documents.

Of course, credentials are important.

But when hiring for a service-oriented role, especially one that interacts with your clients the entire day, “true personality” matters.

With sufficient acting lessons, a receptionist can slap a bright smile on her pretty face to  disarm an irate customer.

But we all know that when the pressure is on, a person’s true self takes over.

Here’s a question to ask before hiring customer service personnel: Do you want to hire a good “actor” to perform a job that requires genuine compassion?


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