Have you ever faced a client who was hell-bent on taking advantage of your kindness?
Francis Kong, one of the country’s best inspirational speakers, shared that in order to handle very demanding clients, you must learn to stand your ground.
That means you need the following:
- a written agreement of the services you will render
- deliver the promised services
- stick to the agreement
It goes without saying that you need to be darn good at what you do. But if your client wants to squeeze out more than what they paid for, you need to let them know that you won’t allow anyone to push you around.
That is how you will earn the client’s respect.
Are you ready to toughen up and say “no!” to abusive clients?