I don’t get to watch TV that much, but I still occasionally chance upon some actor using such lousy excuse while begging people to watch his underwhelming movie.
Sure, working hard is admirable, but the client doesn’t care if you haven’t slept for 5 days working on his project. Neither does he care if it only took you 20 minutes to complete it.
All that matters is whether the output meets – or better yet, exceeds – his expectations.
A while back I was asked to do the voice-over of a video game character… in theatrical Mandarin! I almost lost my voice screaming and “acting out” the script inside a recording booth for 3 hours, and boy, it sure was hot in there! But my rendition was merely “okay”, as my Chinese diction was not smooth enough.
My client had to go back to the office to consult his team regarding the acceptability of the recordings. I wanted him to accept my work on-the-spot because I was exhausted from all that acting.
But I slapped myself in the face (not literally, of course) and accepted the fact that others could do the job far better and much quicker than I did.
So I stopped pleading with him… but secretly hoped that he couldn’t find anyone else willing to accept the role. I probably deserve a real slap in the face at this point.
As a business owner, have you ever used “hard work” as an excuse for the client to accept mediocre output? And did you slap yourself?